Our Lady & St Bede Catholic Academy

Bishopton Road West
Stockton-on-Tees
TS19 0QH

(01642) 704970

enquiries@olsb.bhcet.org.uk

Have a question? Send us a message

Headteacher: Mrs M Wilkinson

SLT Link: Mr D Pinnock

SENDCo: Mrs L Kreczak, Mrs A Glover (Assistant Headteacher/SEN)

To contact the Governors please write to: Mr M Lee, Chair of Governors at the above address

Email: enquiries@olsb.bhcet.org.uk - please use this for contact and the relevant member of staff will be in touch.

Correspondence for the Chair of the Board of Directors should be sent to:

Yvonne Coates,
c/o Bishop Hogarth Catholic Education Trust,
The Headlands,
Darlington,
Co Durham,
DL3 8RW

Contacting us regarding a complaint

Please note, if you have any concerns, or wish to make a complaint, the following protocols must be followed:

  • Firstly, contact the appropriate school staff directly to allow for matters to be solved informally. 
  • If a complaint remains unresolved, a stage 2 formal complaint must be set out in writing and sent to the Headteacher or Chair of the Local Governing Committee as appropriate. From here, a formal investigation will be underway. Once an investigation is complete you will be made aware of the outcomes and how the issue will be resolved. 
  •  If you remain dissatisfied, you may request that your complaint be heard by the complaints appeal panel. 

If you have a complaint or concern relating to trees, kindly refer to the guidance before making contact.